Occasionally you may feel you need to return an item. Here's our guidelines on returns.
- If your item breaks within the first 21 days of receiving it you are entitled to return it and ask for it to be fixed under our Fix It For You Free Policy. Simply pop it in the pouch it was given to you in and post it of to us at Dawn Mitchell, 43 Ballymacool Woods, Letterkenny, Donegal, Ireland. We will cover the return post for free.
- If your item breaks outside of the 21 day period then you may opt for the Repair It For You Package. You are responsible for postage both ways and a €5.00 fee is required for fitting and time. You will find however we will revamp any links, charms that may have discoloured or beads that are missing. Making it look just like new for you. You can purchase this package below. It includes the fare for your return only and you can pay the standard post it to us fee at your own local post office.
- As all our pieces are made to order, refunds are not available but if your genuinely unhappy with your piece within the first 7 days, contact Dawn and she may offer to replace it as long as its sealed in its original packing and you return it within 14 days. Other options would be to receive a reading in exchange. Your needs will be discussed to your satisfaction.